Languages
Fostering positive relationships through customer service innovation and development with focus in Project Management. Primary and specific business competency in full circle analysis of process, timeline and resource management. Secondary competency in full suite corporate social media presence, creating online content that increases engagement.
Sr. Telecommunications Project Manager
Avatel Technologies ​2010 - present
Managing the implementation of Avaya IP Office Phone Systems for small and medium sized businesses throughout a project’s entire life cycle; providing single point-of-contact for clients, synchronizing all technical, software, hardware and engineering resources.
Volunteer Citizen Patrolman
Hillsborough County Sheriff's Office ​2013 - present
The Volunteer Citizen Patrol Program (VCPP) is based on the concept of utilizing the talents and skills of volunteers from within the local community as partners in public safety. Citizen patrol volunteers are specially trained by the Sheriff’s Office to respond to many non-emergency and routine calls for service that do not require law enforcement or regulatory authority.
The VCPP was created to reduce crime, improve the safety of our citizens, improve the quality of life within Hillsborough County and allow community members to become active participants in the process of crime control and prevention.
Volunteers donate their time to patrol while driving specially marked Sheriff’s Office vehicles. Volunteers receive training in areas such as crime prevention, first-aid, traffic control, and community policing. The VCPP consists of three shifts per day, patrolling up until midnight, seven days a week. Each VCPP vehicle will patrol with two volunteers per shift.
Volunteer Boad Member and Social Media Director
Friends of Florida State Parks ​2014 - present
While working remotely from Tampa, I develop and implement innovative strategies for web-based user education and engagement, keeping users active and converting them into evangelists for the Friends of Florida State Parks brand. My duties also extend to content creation and management, competitive intelligence and working with web developers in the design and usability of online social platforms. I also lead the marketing team to perform various SEO and online engagement tasks.
ADOBE FIREWORKS
PDF PROFESSIONAL
HTML/CSS
AGILE
CRM
PHP
PMP
IP
Skills
RESUME
Professional ​
Information​​
Work​
Experience​
Education
CONTRACT NEGOTIATION
PROJECT MANAGEMENT
VENDOR MANAGEMENT
TELECOMMUNICATIONS
CUSTOMER SERVICE
RISK MITIGATION
IP OFFICE
AVAYA
Knox College
​Bachelor of Arts
Dale Carnegie
Public Speaking and Personal Relationships​